Patient Access/HSD Front Door
Courses offered on this page are for UPMC employees only
UPMC is committed to providing all who come to our front door for care with an excellent patient experience every time. This experience often begins with a call, accessing MyUPMC, or connecting through Find a Doctor, to name a few. However, if we can’t provide an appointment in a timely manner, patients will find other healthcare systems that offer ease of scheduling and timeliness of seeing a care provider.
For us to improve patient access and offer ease and timeliness of scheduling, it is imperative to engage in a phased approach to “clean-Up” our Epic Templates. Only then can UPMC take the lead in improving online scheduling and continue to grow our patient base with the excellent experiences that they and we deserve.
The Clinical Practice Access Redesign Virtual Learning Modules I and II, will take you on a step-by-step journey in Epic Template clean-up. Module III focuses on utilizing on-line scheduling tools to improve the overall patient scheduling experience. The cycle of learning combines virtual online learning and virtual workshops to share your experiences, challenges, and barriers with your clinical practice colleagues.
Clinical Practice Access Redesign Workshop – Module 1
This course helps the learner review and clean-up scheduling tools to streamline the scheduling process. The cycle of learning combines virtual on-line learning and virtual workshops to share your experiences, challenges, and barriers with your clinical practice colleagues. Improving patient access requires a phased template clean-up prior to implementation of additional best practices.
Clinical Practice Access Redesign Workshop – Module 2
This course will guide learners through the scheduling template by providing guidelines for creating a patient centric schedule for optimal success and standardization to maximize availability.
Clinical Practice Access Redesign Workshop – Module 3
Important: Registration for any course within the Clinical Patient Access Coursework must be approved by Wolff Learning Academy. Approvals occur throughout the day, most often occurring the day of registration (Monday – Friday). An automated email will be sent to the learner when course registration has been approved.